Description
Robert Gordon University
Aberdeen Business School
BSM023: Managing people
Component 1 (100% of Module Grade)
(First Diet.)
This assignment will allow you to undertake RESEARCH on an Organisation that interests you – possibly with relevance to your own discipline.
| Choose ONE ORGANISATION from the Following List and use this as the focus for your assignment. |
| Third Sector: OXFAM |
| Finance: DELOITTE |
| Manufacturers: PROCTOR & GAMBLE |
| Oil – Energy: BP |
| Software: APPLE |
| Public: NHS UK |
Within the Assessment, there are THREE SECTIONS –
Individual: Group: Organisation:
Answer sections 1 and 2 in Essay Format.
Each essay is to be 1500 words (+/- 10%)
Answer section 3 in Report Format.
The report is to be 2000 words (+/- 10%)
Total Coursework will be 5000 words length accordingly
INSTRUCTIONS:
For this Assignment, you will firstly choose which Company you wish to focus on.
You will then base your further research on this Company to evaluate and apply the specific People Management problem/argument as identified in the Question within each relevant SECTION.
weightings
SECTION ONE: INDIVIDUAL. (ESSAY) (30%)
the behaviour and attitudes of an Individual.
‘No matter what the size, or complexity of an organisation is, its day to day business activities are influenced by the behaviour of its people.’
Apply the above statement to the Organisation you have chosen:-
- Discuss the type of people who you consider may be most effective for the Organisation, describing and evaluating the relevant aspects.
- Assess the type of problems individuals may experience when negotiating with other people within, or externally involved with, the Organisation.
- Evaluate the impact any conflict identified may have on the Organisation.
- Recommend resolutions and best practice approaches.
SECTION TWO: GROUP. (ESSAY) (30%)
the formation, behaviour and attitudes of a Group
‘Group working has become an increasingly common feature of Organisations seeking to achieve a competitive advantage through employee participation and involvement, however, people can underestimate the complexities of team working.’
Apply the above statement to the Organisation you have chosen:-
- Describe the various types of groups and teams that would be prevalent within the Organisation.
- Assess positive and negative elements of the appropriate group organisations and structures.
- Identify and evaluate the resultant impacts on the performance of the groups
- Recommend resolutions and best practice approaches.
SECTION THREE: ORGANISATION. (REPORT) (30%)
the structure and culture of the Organisation
‘Managing the Culture of the Organisation is vital for success – so managers must understanding how national and organisational cultures operate, and the way power and politics work in the fluid post modern company.’
- Describe the Organisational Culture that exists in the Organisation and how it is demonstrated – both internally and externally.
- Discuss how this Culture is created and maintained by managers and people within the Organisation.
- Assess how National and Global Cultures may impact on the Organisation in terms of outputs and performance.
- Recommend best practice approaches for managers to enable a positive, effective Cultural climate.
Presentation (10%)
- structure and organisation of material
- clarity of writing
- correctness
- formal conventions
- referencing
Solution:
Essay 1: The behaviour and attitudes of an Individual
Introduction
The overall success of an organisation is determined to a large extent by the behaviour of the people in the organisation (Sharma, 2009). This is because employees represent the image of an organisation and more often their conduct is used by the customers and the public to form opinions of the company. In addition, customers will not be willing to do business when the employee behaviour is not satisfactory. Employee behaviours and attitudes affect their individual productivity and thereby affect the overall performance of the organisation. As explained by Durai and Kindersley (2010) attitudes reflect the internal feelings of an individual towards their positions, colleagues, work and the organisation in general. On the other hand, behaviour is the outward responses and physical expressions on an individual’s attitude (Torington et al, 2008). The study of people’s behaviour in the workplace is commonly referred to as the organisational behaviour and is study which in involved in evaluating and analysing the impact of employees behaviour and attitudes within an organisation and how such behaviour influences the overall performance of the organisation (Mullins, 2011). Organisational behaviour enables the management to evaluate the factors that influence the people’s attitudes thereby offering a conducive environment that enables the employer to perform at their best.
This essay evaluates the behaviour and attitudes of people in Procter and Gamble. It identifies the most effective type of people in the company and looks at various reasons which make them effective. In addition, these essay looks at the problems people face while interacting with others in the organisations, their impact on the organizational performance as well as offering suggestions on improving people relations.
Type of people considered most effective
Procter and Gamble manufactures consumer goods with the purpose of touching and improving consumers lives with high quality products. Innovation is at the heart of all their operations as they aim to produce different products which serve the needs of the people (Brown and Turner, 2008). Procter and Gamble considers its employee as their greatest asset in achieving their goals and coming up with innovative solutions to meet the needs of the people and fulfil their mission in improving the lives of the people. Senge (2010) describes the most effective people in an organisation as the people with the ability to hold their vision and still remain committed to the current reality. Although most of their employees put great effort in enhancing the overall success of the organisation, the most effective type of people in the organisation are those who are open, conscientious, self monitoring and agreeable…………………
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